The Star, Gillingham

Over the past 18 months i have visited the pub on 6 occasions. The first time was fine my children and i were blown away by the tv booth and the childrens play area. Therefore I award the one star rating. The food taste like frozen microwave food which can be a great cheap option to real pub grub we were not really bothered. However, when it arrived uncooked and rock hard I take exception. They are also guaranteed to mess up your order because the ordering system is fundamentally flawd because its understaffed. You could be waiting 90 minutes for desert, which could be off the menu anyway, I kid you not. It happened. Furthermore, staff are actively encouraged to insult articulate black customers who point out customer relations and systems failures. You know that � I can understand what your saying� are you speaking English thing they do. Then the classic shaking of the head as if to say whats wrong with these people are they mad�. Like keeping one child waiting 45 min after his friends at a kids party is acceptable. Then blaming the customer for not understanding that if you place order together but pay separately you risk orders arriving 45 min later. I guess they feel black people should now their place and hold there tung. They are completely tolerant to racism they actually threw out and band black customers because they did not like them complaining about the ordering system, service and raw food. Be aware you could get insulted as a side order to drinks and food.

26 Sep 2012 08:18