The Royal Oak, Prestbury

I've not been to this pub for about 10 years and frankly it will be at least another 10 (or a change of staff) before I ever go there again!
My wife and I went there this afternoon for a drink and the service we received was absolutely shocking. To evidence this;
On entering my mate and I ordered pints of different beers, and our wives had soft drinks. My mate's beer was served straight away. He's been there before and was acknowledged, and I was ignored, despite being the one paying. When I was spoken to I was told that the barrel had to be changed on mine. To give an indication of the lack of service I had to ask TWICE where my pint was, and all the other drinks had been consumed before the landlord daned to put mine on the bar.... and didn't even bother to tell me it was there!

OK, I thought, we'll give them the benefit of the doubt as they're a bit busy and I'll buy the next round too, just to see what my experience is the next time? Well, imagine my thoughts when I went to the bar, waited until the barmaid (who'd served us the first time) finished serving the person in front of her and then immediately turned to the guy who'd just walked up beside me (an obvious regular) and served him next? To give you some idea, I'm 6'1" and 17 stone, so I'm hard to miss, but the barmaid thought that the regular should be served first! When I pointed this oversight out to both the barmaid and the landlord, who'd just walked into this side of the bar, I was simply ignored!!!!

To give you some idea, I've never posted anything on any forum or site, EVER, but felt so strongly about the lack of service and common courtesy I have come straight back and registered my details to post this!

28 Feb 2010 17:59