Blundell Arms, Horwich

Our experiences of the Blundell Arms would challenge the desires of even the most severely gastronomically destitute; the two rump steaks would have outlasted the soles on my current pair of shoes which have themselves provided sterling service over the last 12 months. Neither steak was cooked to instructions. The sirloin steak �well done� was oozing blood sufficient to transfuse a severely anaemic cow. The accompanying chips were massive soggy offerings and quite tasteless. Our vegetarian member had to endure an undercooked and tasteless pie of questionable contents. The rump steaks were returned to the kitchen after 30 minutes mastication had failed to make any impression on the first mouthful. After a prolonged wait, fresh rump steaks were produced again with doorstep soggy chips, and were edible and just about cooked to order.
After remonstrating with the manageress over the very poor quality of food and service and suggesting a complimentary round of drinks, these were grudgingly produced.
At no stage did anyone come to our table to check on our (lack of) satisfaction.
Our experiences were distressing enough, but the blind indifference of the Blundell Arms to our complaints leads me to wonder how it continues to trade.

4 Feb 2010 22:46