The Crown Inn, Bath

The Crown on Bathwick, Terrible experience so avoid!

The Crown on Bathwick Street Bath is currently being run by a gentleman who�s attitude to customers is poor. The Crown run a loyalty card where you can get a stamp for each main meal you buy and after four your fifth meal is free and it�s on ANY main meal, but this is a con and the owner cannot be trusted. Don�t expect a good experience or value for money you may not get what you pay for!.

After visiting the Crown over a month my girlfriend and I had brought 4 roasts (�11.95 each) and 4 mains (around �6.50 each) and at this price its border line value nothing special, but it�s ok for a night off from cooking without breaking the bank.
On the fifth visit we decided to use out �free meal� and decided on a main that was worth �12.95, we were told we would have to pay �1.50 each because it was the most expensive meal on the menu, we agreed.

The barmaid returned from the kitchen and said �He�s not happy (referring to the owner) about you choosing the most expensive item on the menu and you will have to pay �3.50 each if you want it�, read that sentence again! Because I am being told off in front of other customers about ordering food!. I am now being asked to pay �3.50 each for a basic pub dinner that is �FREE� it�s not value just a con and I fell hook line and sinker!

I asked to talk to the owner and he said the same telling me he was not happy that we thought we could buy 4 cheap meals each then get the most expensive item on the menu free, he actually blamed us for ripping him off! Even though my girlfriend and I had spent over �71 pound on food over the month plus drinks!!

He was rude, shouted and frankly blamed me for how he ran his business, I was with friends who were left speechless, we were standing at the bar as the chap walked off after his outburst. We all left leaving other customers in a very think atmosphere.

I would not have worried if the terms were on the card eg �free meal to the value of X� but the card is plain and simple buy 4 get one free no warnings no signs no notes on the menu, nothing!!.

This chap currently running the pub is a conman plain and simple, he knew exactly what he was doing and when it came down to it he could not give dam about customer experience. Avoid this place and don�t give up any of your hard earned, you might not get what you pay for.

I feel sorry for him he must have really badly needed the seven pounds, so badly in fact he showed exactly what sort of person he was.

15 Jul 2009 14:54