The Royal Oak, Guildford

I visit this pub regularly, It is a lovely pub. Good beers. The beer festivals are great fun, check out the next one August bank holiday.

18 Aug 2013 17:49

Ye Olde Ship Inn, Guildford

This is a lovely looking pub, lovely interior, I have always liked this pub. However, I visited this pub a few weeks ago on a Saturday afternoon. The young girl behind the bar was very rude and I would descried her as "up her self". I have always enjoyed going to this pub and I revisited the pub a few days ago. It was early Saturday evening, on entering the pub the bar maid (different bar maid from the previous visit) immediately asked me if I had booked a table, I said no and we were just after a drink and we did not plan on eating. She then informed us that we were not welcome to sit at any of the empty tables and could only sit at the bar, I said this was fine and we ordered a bottle of wine. After we had finished, we want to order another bottle of wine and some nachos. The bar maid informed us that there would be a long wait for the nachos, and that a table of diners had just arrived and their food would be cooked first and we would just have to wait. My friend asked how long approximately the wait would be; however the barmaid began to answer but stopped mid conversation to answer the phone. After finishing the phone call she returned to us 5 minutes later and said "sorry what was it you wanted?" We explained that we did not require anything further and decided to go elsewhere. Bad customer service, unfriendly and unwelcoming. The impression I got is that the pub is not interested in welcoming anyone who does not want to eat. This is a real shame as it's a lovely pub but the poor attitude of the staff lets it down and deters me from visiting again.

18 Aug 2013 17:39