Coach and Horses, Abbotts Bromley

Once again I find myself defending our pub against nasty, rude customers who want something for nothing. Having served this man and his two freinds ( the BLT in question was not actually on the menu we did it as a favour ) when the plates were cleared he commented on how fatty the bacon was, we apologised for this and said that had he said before demolishing most of the baguette we would have happily made him a fresh one. We actually took a photo of how little was left just in case something like this review should happen. He then accused us of serving pre cut processed beef to his freind who by the way ate everything on his plate and never complained once. This infuriated my wife who is chef so she once again brought the joint of beef covered over to the mans table and showed him it was in fact a joint of beef (bought from our local butcher ) and cooked that morning, she did not shove it under his nose just merely showed it to him. She also agin pointed out that had he asked earlier she would have happily made another BLT but bacon is fatty and he could have cut any excess fat off himself. In my opinion this man regularly eats out and complains to try and get money off, I did not knock any money off and this I think is the real issue here, he is not welcome in my pub and perhaps would better off eating at the Goats Head, incidentally he said " no wonder people eat at the Goats Head if this is the standard of food you serve here " not the best thing to say when you are looking for a reduction. Saturday lunches are not our busiest lunches but there were 9 other people in the pub who I had to apologise to for this mans antics, they were all very lovely and assured us there was nothing wrong with any of their meals. Again I urge anyone reading this to give us a try a make up your own mind.

18 Aug 2010 11:14

Coach and Horses, Abbotts Bromley

I would like to say as the owner of the Coach and Horses the above review is nothing more than a customer with a grudge. They came in and having ordered meals one of them complained that the burger was a frozen burger, this was not the case and to prove it we brought a burger from the kitchen to show it was indeed fresh. When the group had finished apart from around a quarter of the burger all of the other food had been finished.

When they came to pay we did not give them any money off and this is I feel the reason for the horrible comments. We have a fabulous reputation in the area and regularly serve between 300-400 meals every week without any complaints, do not take any notice of the nasty review and come and give us a try , you will not be dissappointed.

13 May 2010 18:00