The Dukes Head, Little Burstead

Overall, our drinking/dining experience at the Duke's Head was so poor that we shall never return. It began when we ordered a Hendrick's gin and tonic and a mojito. The Hendrick's was served with lemon instead of cucumber, for which it is not only famous but was also advertised on the menu, while the mojito tasted of medicine. We replaced the gin's fruit with the vegetable and replaced the mojito with a draught beer which was fine. We ordered a pizza and a roast chicken dish; the gravy accompanying the chicken did not go well at all, and the pizza was dry and cold! Upon paying the tab, we asked why the charge for the mojito was not removed (having returned it after one sip), and were told that we would still have to pay for it because "nothing was wrong with it" and we "simply didn't like it." It became clear at that point that short-term revenue was their priority over customer satisfaction. Worst pub dinner yet in Essex; never again!

20 Jun 2010 21:09