The Botwell Inn, Hayes

This place is an absolute disgrace! And shoul be shut down by health and safety. I went for some food with my father which took ages 2 come out and god knows why because it was still bloody frozen solid!! The management is a joke as she didn't even give an apology and took no responsibility for it simply saying "well I didn't cook it!" I walk past this pub on a daily basis, and for no reason what so ever you get a torrent of abuse from the customers who stand outside smoking pot drunk off their heads. Most of the staff don't believe in service with a smile! If I were you I would stay well clear!! What a disgrace 2 the weatherspoon chain!

9 May 2010 16:43