Swan and Rushes, Leicester

Visited The Swan today and I have to say the customer service left a lot to be desired. Firstly, there was a customer being served in the other bar who as far as I could tell, was deliberately messing the landlord about, ie not deciding what to order and making a big deal of "having a laugh" with him.
A joke is a joke, but there were 4 of us (together) waiting to be served in the other bar, spotted fairly quickly by said landlord, and completely ignored while Matey had his laugh and joke which went on for a good 10 minutes or so.
That's right, the landlord did not say "hello, I'll just be a minute," or excuse himself from Funnyman to serve us while he made up his mind. No, we were made to feel like the Outsiders at The Slaughtered Lamb.
Shame, if this small-town attitude is par for the course at the pub, because it did have a good selection of ales and other drinks.

21 Jun 2009 20:23