Bridge, Shawford

I have been to this "pub" several times over many years and have seen a gradual deterioration in the standard of service. I went again last night (Thu 28th Jul 2011); arrived at 1900, found a table quickly and was served by a very pleasant young waiter who took our drinks order and brought them to us some 5 minutes later. Thereafter the evening didn't go quite according to plan. I had to search for the waiter to take our food order (1930) and, eventually, got our food at 2030. As has been mentioned by other writers, the food was late, not hot, and, in my partner's case, wrong. To be fair her dish was changed straight way but the quality of both meals left a lot to be desired. It is not possible run an establishment the size of The Bridge on minimum staffing levels. If Chef & Brewer lived up to their own publicity then they would be ensuring that staffing levels were more than adequate at any time. Your aim is to provide a hospitality service - try doing that and you might see an improvement in your customer;s comments.

29 Jul 2011 18:43