The Crown, Bacup

Visiting friends in the area and attending a busy beer festival at this pub I was amazed at the unprofessional attitude of the landlady! We were a large group of 8 people and we had several rounds of drinks, however when two were drinking the same drink for a second pint, something had definitely gone wrong as it was flat and tasted strange, upon returning them to the bar, expecting at least the offer of a replacement, they were told that they were two of many drinking the same and it was not a complaint repeated by the other drinkers. ( it also wasn't a problem with the first two pints either) no apology or investigation as to why the pub served 2 flat pints. Been a licensee myself I know that if the gas goes so does the beer and cider quality. We left! The next day I experience a further disturbance when a regular who had been seated outside with his dog entered the pub through an entrance which was open on both occasions and sat inside. He was verbally attacked by the landlady because apparently the pub has a no dogs policy, even though I had seen a rather large dog roaming within the bar, barking and growling at the band as they packed up. The said landlady then proceeded to have a discussion which I discreetly listened to with on other member of staff saying there was a big sign saying no dogs, it turned out that the aggressive dog was the owners of the pub, and the sign was indeed located on the window of the far side entrance, I made a point of looking for it as I whole heatedly disagree with double-standards. A shame that this attitude spoiled a good weekend!

6 May 2014 11:22