The Hesketh Arms, Southport

Ordered the most expensive steak on the specials menu, asked for it to be well done and it arrived in a suspiciously fast 5 minutes together with our other meals. Not surprisingly the steak was rare, so rare that it was almost mooing!! Pointed this out to the waitress who, without asking what we wanted or explaining what she was going to do, whisked the plate away. 5 minutes later the plate was returned with the same piece of partially eaten steak having been thrown back on the grill and cremated! When we told the waitress that we weren't happy with this she told us that it would take 20 minutes to cook a fresh one! We asked to speak to the manager and when he eventually appeared we voiced our complaint to him about the standard of food and waitressing. He immediately became angry and defensive, raised his voice and tried to accuse us of being rude, stating that it is normal practice in every restaurant to reheat food and again tried to deflect attention away from himself by accusing us, his customers of being rude for raising the complaint. He eventually walked away, calling over his shoulder with as little grace as he could muster that he would refund the cost of the steak! AVOID AT ALL COSTS UNLESS YOU APPRECIATE BADLY COOKED FOOD, UNHELPFUL STAFF AND LICENCEES WITH A CHIP ON THEIR SHOULDER.

21 Jul 2008 21:59