The Corner Store, Covent Garden

Sorry to say that I just had the worst experience of customer service at this pub. A large group of my friends and I (about 45 of us) went to this pub tonight and were quite happily chatting and enjoying a few drinks, occupying a few tables. One table of our group were approached by a member of staff and told that if we didn't order food that we couldn't stay in the pub!

Needless to say, we were shocked, as there were many other tables that were occupied by people 'only' drinking and not ordering food. In fact, it seemed that we were being singled out because we happened to be knitting - shock horror! Not only that, but the table of our group that was approached was mainly occupied by the more elderly members of our group. We were told that we weren't in keeping with 'the image that the manager wants for the pub' and that if we didn't order some food we would have to leave. If this person had bothered to look at the group as a whole, she would have found that at least half of us had ordered food, and also bought plenty of drinks.

We have never had this sort of treatment before. You would think that any business owner would be happy to have 45 extra paying customers in their establishment of an evening, but apparently not!

Never going back.

6 Aug 2008 23:33