The Ship Inn, Styal

We came to this pub to enjoy a nice late-lunch. We found ourselves incredibly dissapointed with the service. We were told that, as it was busy, we would have half an hour wait. After an hour our food had still not appeared and we had to ask where it was. We were told that it would be about 10 minutes. 5 minutes later a waitress told us she had just seen our burgers being put on - about an hour and ten minutes after having ordered. Our food finally arrived after a wait of nearly an hour and a half. When we commented on the lateness of the food, the lady in charge was sent over to us. Instead of apologising for the delay, she rudely accused us of exaggerating about how long we had been waiting, treating us as though we had no right to complain. All this would still not have been a major issue, if the food we were served was actually enjoyable. The chips were undercooked, one of the burgers was not served in a floured bun as stated in the menu, but rather in a cheap bap. The tomato relish which was also promised in the menu had to asked for, and when it arrived, it looked as though someone had simply put some lumps into cheap tomato ketchup. The burger itself was adequate but nothing special.

6 Apr 2007 18:23