The Ferryboat Inn, Tottenham Hale

Went to this pub last night with 4 friends and had an awful evening. Ordered our food, 4 roasts beef dinners and a steak. Took approx half an hour for the staff (not a busy restaurant) to tell us that they only had 3 roast dinners left and would the 4th person like to pick an alternative. We queried with our waitress why it had taken so long and could we have some drinks whilst we waited for the alternative dinners. She called her manager over who preceded to argue with us over a 5 minute difference in the ordering times. He said we had ordered 25 minutes previously not the half hour we were insisting! But as a �gesture of goodwill� they would only charge us for 4 dinners not 5. After a further 15 minutes the 3 roast beef dinners came out without Yorkshire puddings and cold. We asked for the manager who said it has been a mistake in the kitchen and they were sent back for the missing Yorkshires and to be heated up. 5 minutes later the steak and Turkey dinner turned up. A further 10 minutes later the 3 roast beefs turned up fresh from the microwave. Now whilst I understand that mistakes in the kitchen and with meals do happen. What there is no excuse for it the appalling attitude of the staff. To argue with your customers over a 5 minute time difference is completely unnecessary when a simple apology would have been enough to pacify us at this point. Also when the dinners came out incomplete and cold, I would have expected more than �oh right, yeah the kitchen made a mistake I reckon� you don�t say. Not even a sorry at this point either.
If you want below average pub food from rude and disinterested staff � the Ferry Boat Inn is your place!

12 Mar 2007 16:07