The Well, Hitchin

We visited on 23rd April hoping for Great British fayre for St George's Day only to find that they had cancelled the special evening. However, we stayed for a meal; starters were lovely, but everything fell apart after that. My other half opted for fillet steak without the mash, but the meal came as per the menu. The Head Waiter, instead of taking the plate into the kitchen for re-dressing, gave my partner a plate to transfer the food over!!!! Pudding was no better; we specifically requested a dessert without custard, to be presented with pudding and custard and was asked if this was OK.

On the bill when paying, we noticed that other drinks had been charged to our account, and had to request twice that they be taken off.

The Proprietor came over to ask for our feedback and was truely disappointed with our experience, and reimbursed us accordingly. However, the restaurant does not train its staff effectively in customer service skills. Very disappointing.

9 May 2005 11:59