The Bell and Crown, Chiswick

The landlady was incredibly rude. I politely asked if the conservatory roof blinds could be lowered (stowed) to allow more light in on the first good day of the year, the reply was an unfriendly "NO. You won't touch those blinds it's going to be sunny tomorrow and I am only going to have to raise them again". After this someone who I can only guess was the landlord came over and asked if we were "the tourists" as "I just wanted to see what the people who asked for the blinds to be lowered looked like" After this I noticed that the canopy outside was also lowered to reduce the light level even more. This could have been a coincidence but I doubt it.
I have never known anyone who, being in the service industry should be polite and civil to their client�le to be so rude. Over 1 pub a week is closing due to a poor economy, with honest hard working landlords. It�s a crying shame that this one isn't replacing one of the good ones. This is not a pub that anyone should frequent.

9 Apr 2011 17:41