BITE user comments - prideofspitalfields
Comments by prideofspitalfields
The Pride of Spitalfields, Shoreditch
In response to the entry by jackturner4819. I was disappointed to read of your experience yesterday and would like to assure you that the response you received last night from one of my staff (not the landlady) was completely contrary to the way I expect them to respond to a request such as yours. My policy is that anyone visiting The Pride of Spitalfields should be served with a perfect pint and any customer concerns should be addressed and a replacement (full) drink offered. I will, of course, be reminding all of the bar staff of what is expected of them when a customer expresses concerns about the quality of the beer provided. In the meantime, it would assist me greatly if you could let me know what time this took place in order that I can identify the staff member concerned.
16 Jan 2014 11:43
The Pride of Spitalfields, Shoreditch
I wouldn't normally post a response to comments made on websites regarding "The Pride" as people have their own individual views as to what makes a good pub, but i feel that I should respond to the last two reviews . Firstly, I should like to apologise if the beer was not up to the high standards we set for our beer quality. By way of explanation, I should point out that our cellarman, of 25 years, passed away some 6 weeks ago and, as well as mourning his passing, we have had to train a new person for the role. I hope that you will, by now, have noticed a return to the quality that we have always been praised for. If, at any point, you feel that your pint is not up to standard, please feel free to bring it to the attention of a member of staff and we will seek to remedy the situation.
13 Jul 2011 09:35
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The Pride of Spitalfields, Shoreditch
Arihall, if the beer is not up to scratch, please bring it to the attention of the bar staff, it is not being bolshy at all. Please be assured that our Brewers Gold is delivered fresh from the Crouch Vale brewery every week, but it can rapidly change in taste as it approaches the end of the barrell.
14 Feb 2014 10:48