Ragley Boat Stop, Barrow Upon Trent - pub details
Address: Deepdale Lane, Barrow Upon Trent, Derbyshire, DE73 1HH [map] [gmap]
Tel: 0871 951 1000 (ref 40739) - calls cost 10p per minute plus network extras
Peartree (3.1 miles), Willington (4 miles), Derby (4.6 miles)
Are you the Licensee? Click here. ** SPECIAL Royal Summer Sizzler offer! **
> Current user rating: 4.0/10 (rated by 3 users)
other pubs nearby:
Crewe and Harpur, Swarkestone (0.8 miles), John Thompson Inn, Derby (1.2 miles), Bonnie Prince, Chellaston (1.6 miles), Corner Pin, Chellaston (1.7 miles), Rose And Crown, Chellaston (1.7 miles) - see more nearby pubs
user reviews of Ragley Boat Stop, Barrow Upon Trent
please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
| APPALLING I have just returned home from visiting one of your establishments (the ragley boat stop) I have never dined in a place where the staff are both rude and incompetent, this is not surprisingly when they are being lead by front of house/ manageress Yvonne Atkins , which after my encounter with her this evening i can only describe her as rude and unpleasant. I have never composed a letter/ email of complaint before or visited such sites as this, but it is comforting to find that my dealings and judgement of this woman have been seen by many. From business woman to business man, this woman is not someone who I would have at the face of my company, neither would i have her dealing with the public. Her customer service skills are appalling. I have left your tavern this evening feeling insulted, upset, hungry and out of pocket. I felt the need to speak to someone in a higher position in this chain to prevent anymore people having there evening spoilt after a hard days work like ours have been. myself and my partner visited your pub tonight, it was very quiet with only a handful of tables being occupied. Our order was taken at the bar by a male member of staff, who my partner witnessed being shouted at by the manageress Yvonne Atkins seconds before taking our order, in full view of ourselves and other diners. I ordered a 12oz sirloin steak to be cooked medium rare and my partner ordered a 12oz fillet steak to be cooked medium/ well done and a side order of onion rings. The service was very prompt and left us waiting for our food in no time at all. On arrival of the food it looked average, although the salad looked brown and thrown on the plate, this could be forgiven, as we were visiting you this evening with the mistaken knowledge that you specialised in steaks. My steak was well done that I could barely cut through it with my knife and my partners was burnt and there were no onion rings. I returned my meal to the bar where Yvonne Atkins dealt with me. She agreed my steak was not cooked as i requested, I also advised her of the missing onion rings. My partner decided to keep his meal although it was very tough, we didn’t want to cause too much inconvenience. She assured me she would solve the problem in her words “in a few minutes”. I waited a long time before the waitress returned with my dinner, in this time my partner had eaten his meal. This was disappointing, the whole idea of dining out as a couple is that you eat your meals together. My second steak that was placed in front of me can only be described as raw not even rare. This steak looked like it had been taken straight from the fridge and put on my plate, and still felt “fridge temperature cold”. This was just unbeatable even for a canibal. Not to mention … Still no onion rings. Yvonne Atkins came and sat at our table, I expressed my feelings about this second steak and informed her of my partners meal also.. She went on to blame the butcher after having many complaints that evening. She then offered me some money back for my steak, which I hadn’t been able to eat, mainly for my own health. But not money back for the entire meal that had been ruined by timing/cooking and missing food. (Neither was she giving me the money back for the onion rings which we didn’t receive. The manner in which she dealt with us was very aggressive and rude. She informed me that if i wasn’t happy with only a small amount of my money back then i was to speak to head office, so I refused the money back and said i would do so. I can’t express in this email how this woman has left me feeling tonight or explain to you in the manner she spoke to us. I have a team of people that work for me and understand mistakes happen and problems occur, it is how they are rectified that is important, her dealing with this situation in my opinion was unsatisfactory. We left feeling very insulted, with no money back at all for our unbeaten meals and missing food. I left hungry having not eaten one meal out of two served to me, but most of all left in shock by this woman , Yvonne Atkins behaviour . Charlotte190107 - 16 Apr 2013 09:03 |
