RSVP, Wimbledonback to pub details please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
Closed. Now becoming a Slug and Lettece.
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barstaff are SLOW but what do you expect when all drinks are �1.75 mondays,thursdays,fridays,saturdays 5-9pm, i will be more then happy to wait 5mins to get served to pay �1.75 for a bottle of bulmers - leave at 9pm though coz drink prices get hiked up n chavs start to make there entrance.
anonymous - 27 Sep 2006 22:33 |
A tiny bit better than Edwards.
Would close if Croydon tram link was stopped.
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Well all is now well at RSVP i have taken on the saturday night resedency so i will play the music you want to hear!
From what i can tell the Staff aint to bad at there job and it seems to be relativly CHAV free keep posting comment and ill see if we can make this place rock!!!!!!!!
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Well, you obviously take your job much more seriously than those on the night i was there. I therefore withdraw my harsh comments as posted previously, and am willing to give RSVP another go when next in Wimbledon. All the best.
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fair enough, i do understand where you are coming from in regards to being "4 or 5 deep" and not being able to know who is next, and also know how infuriating it can be when you have to stnad at the bar for ages and wait for a drink....but as you have said, you were taught to always serve customers first and deal with "less important things" like stock and refills later....we, on the other hand, on certain shifts are allocated to certain tasks...and if others doing different tasks are having difficulty then obviously we would help...evidently the barstaff in question was not paying attention at this moment, and was clearly not impressing customers...and for that i do apologise, but i do want to re-iterate that not all of the members of our team are like this, and we have had, in recent weeks and months, many praises for the level of service we provide ot our customers, and strongly urge you to revisit us and see how things have changed since your visit
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butterbean88, yes i have worked in a bar before, but probably not as busy as RSVP, granted. We did have busy nights though where it would have been about the same.
The reason I was so harsh in my review is because it wasn't a busy period. If the bar was packed perhaps 4 or 5 deep then yeah, it's gonna be hard to know who was next and you just do the rounds.
But when there's only a handful of punters, and as a customer you're standing there and have been for ages, then you get skipped three times, it is just infuriating.
But what tipped it over, was the mucking around and the standing around by the barstaff. I mean, i know you gotta stock up straws etc. but surely you'd keep an eye on the bar, and see someone waiting there.
We were taught that when it's reasonably quiet, to drop non-important cleaning/stock stuff and serve customers. It's about being aware and paying attention.
There were others in our quite large group who were complaining at the time, but who's gonna be bothered to go onto the internet and complain about it?
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just a question to both the anonymous person and tingles who both couldnt wait to slag the bar off; do either of u work or have previosuly worked in a bar as busy as that before?? i am one of the barstaff at rsvp in wimbledon, and im glad neither of u two will be visiting again. its the type of people like yourselves that give good places like rsvp a bad name...
on a friday and saturday night, we serve roughly 2500 drinks each night, most of them coming from single drink customers, or if not then 2 or 3 drink customers. now, bearing this in mind, do you honestly expect us to not only serve you drinks that you will be content with, but also keep a mental note of everyone that approaches the bar at every moment during the night?! half the time we serve the drinks with our backs to the bar, and if were not doing that, then were looking at what were doing with the drinks, not keeping our heads up.
if its not the "poor service" your receiving, then you would complain that the drinks werent up to scratch, or that we werent paying enough attention to you as we were making your drinks...
...have some consideration for the barstaff and the other customers that frequent these places and bars in general...you will have a better time and make other peoples night better at the same time
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Bar staff, including manager, should be ashamed of themselves! My 94 year old Grandmother can move quicker than all of them put together! Despite there being 3 staff members on at 3pm on a Sat and about as many customers, we still had to wait forever for service and when we did get served it was only because we practicaly begged them to. Don't even bother walking through the door!
anonymous - 31 Jan 2006 10:27 |
rsvp in wimbledon has the WORST customer service i have ever experienced whilst in london.
bar staff are unattentive, unfair serving order, and have a very 'don't care' attitude.
last night i had the unfortunate experience of going up to the bar two times, and both times i walked away extremely angry.
first: was quite early in the evening, and despite 4 bar staff and 5 customers waiting (me being the first to go up), two of them were mucking around, talking and flirting (i found out later, the female was the manager). do i get served first? no. then i catch bartender number 4's eye and am about to order when she looks around, shrugs, picks up two empty glasses and wanders back to the kitchen. bartender 3 then skips me and goes on to some other people, despite myself speaking up and saying i was next. meanwhile, bartender 1 is doing the extremely important job of making sure there are straws put out on the bar.
restocking straws, when there are people waiting at 8pm at the bar. this is infuriating. after he's done, he serves more people next to me.
second: my friend orders a drink, but the bar staff can't hear her (the music is extremely loud), so she speaks up a bit. then the bartender screams back "don't shout at me!"
5 minutes after we're back sitting down, security staff come to escort my friend out, for threatoning the bar staff.
what a joke.
shame on you, rsvp. train your bar staff properly. remind them that customer service is everything.
i won't be going back to rsvp. ever.
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actually ok for this type of place. Quite enjoyed the atmosphere.
anonymous - 10 Dec 2005 12:11 |
bit expensive, but probably worth it as its better than most places in wimbledon, great pool tables and good screens for sport
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