please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.
The Norway Inn has now undergone a change of management. There are now four bedrooms available for those who wish to stay and having inspected them I can say that they are of the highest standard. The staff appear more cheerful under the new management and the decor has altered slightly. However, I cannot comment on the food as I have not tried it recently. Prices still seem way too high for food and for the accommodation too.
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I didn't think i was possible, but the service in this place appears to have got even worse. Grossly overpriced food dragged out of the kitchen by disinterested staff. The pub does not provide the advertised service standards set out by the brewery. Complaints are met with stroppy attitude. St Austell needs to do something about this place.
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This place has gone sadly downhill in recent months.
Still a St Austell brewery pub with all the beers you'd expect with that, and they serve a good pint of Tribute. Aside from that, it is a disaster with offhand, if not downright rude, service.
The restaurant section, in particular, is staggeringly overpriced. �16.50 for a fish main course is what I would pay at a good central London restaurant but neither the food nor the service at this place matches the cost. Had to wait *an hour* for main courses in a half-empty pub on a Monday night. Starter of scallops priced at �8.75. Vegetables have to be ordered extra (�3.50 per person) and consist of microwaved carrots. Garlic bread starter was two bits of burnt baguette.
A particularly charmless manager seems to have set the tone for the staff. Ordered a Carlsberg to be told by the barmaid: "It's off, that's why it has got a bag over it." Well, thanks for speaking to me like an idiot but the (plastic!) bag was over the Carlsberg on the *other* set of taps so how the hell was I supposed to know it was off completely? Orders for dessert were greeted with "We've got none of those left". No apology, no explanation of what *was* available.
Overall, this has moved from a favourite spot to a place to avoid. If you splash out on a meal in this area, do it in Rick Stein's (better service) or the Pandora Inn (better food) or the Old Quay Inn at Devoran (lower prices) instead.
Hopefully a drop in custom will force a much-needed change in management.
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Nice atmosphere but stupid expensive for average food and barely average service
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It may have won awards in the past but not the future but I doubt if it will again. Serving bland pub lunch meals at restaurant prices. Seasonal Vegetables are warm chips and peas. Waited for hours to be served then wished I wasn't. Local Food Champion of the Year award, I pity Cornwall for it..
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I complained about the poor quality food and I have been banned. Just goes to show how much the Norway Inn and St Austell Brewery value their customers.
Drake - 27 Aug 2009 16:45 |
Over the last year or so, this pub has gone downhill fast. The welcoming atmosphere has gone, the staff couldn't care less if they serve you or not, the food portions have shrunk and the cooking is nowhere near as good as it used to be. What used to be a first rate hostelry now costs more than a Beefeater or Harvester, but the quality of the food is not as good.
Drake - 22 Aug 2009 19:14 |
Agree with the last comment. We visited because it has won 'awards' but St Austell Brewery give a lot of advertising revenue to the trade press so maybe thats why. Ales were ok 7/10 (Tribute and HSD) food was ok 6/10 but not worth the money. Its ok for a quick stop off
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Not for me. The beer was ok but this is a typical St Austell managed pub. No atmosphere snd food led. The food was ok but not worth the money. Apparantly it has won awards but I can't see how. Brewery sponsored maybe?
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The landlord is rude and arrogant with no customer service skills whatsoever!
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There are 2 parts to the Norway. The pub with food and the resturant. The pub part I have not tried but the resturant is pleasent but way, way too expensive. I was there mid-week and only 3 tables were in use. A sign it is far too expensive. Food was ok but the portions were tiny. When I booked the table I was asked if I wanted the bar or the resturant, beacuse I was told people are not expecting the sort of prices the resurtant charges. The pub part is a lot cheaper.
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regular visitors here when we stay in the area. The high standards set by the previous managers Charlie and carol are being maintained. Yes its not cheap but you do expevt to pay for quality which is what you get here. Its about the only place where I have a dessert and they are pretty much the most expensive but all made on the premises and well worth it!
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This pub is a mile from my local. The food is highly overrated and overpriced. Being a bit of a tourist trap on the main road also has its disadvantages (not to the publicans though) because it is always packed to the rafters in the summer and finding a seat is impossible.
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Friendly staff good beer but the food on my visit over priced and not very good the bad cauliflower was hidden under cheese sauce yuk!
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good pub,restaurant + bar-meals lovely staff.good beers
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GOOD BEER POOR BACKGROUND MUSIC UNLESS YOU LIKE CLASSICAL.
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