The Toby Carvery, Snaresbrook

have lived around wanstead for many years and been into the eagle many times
-if you expect decent service and friendly attentive staff,you really shouldnt go to this place,the bar staff are never in a hurry to serve you(but the guest beers are sometimes good) hence my visits
the carvery is good ,but the waiting staff and mainly the manager(s) are unbelievably rude, ignorant and without any experience for customer service
all in all,if you could take replace some of the staff,this place would be a great atmospheric place to meet/eat,-instead,it is rife with staff who believe they are the more important than the place itself..........cmon guys,get your act together,quit the ignorance and employ some decent staff with at least some common sense.............you could make this place a lot more welcoming!

13 Dec 2010 07:42