The Starbank Inn, Edinburgh

Having been here many times in the past both with family and friends... we particularly liked that the establishment was dog friendly. We have brought our dog many times with no problems. Today our food was merely warm and after being there for 45 mins we were then told by the owner that "don't worry we are dog friendly but would like you to sit at a side table with him tucked away!" My wife and I were furious as this was in full earshot of other customers and we had already been sitting there for 45mins. We wouldn't have really minded if we were told when we first arrived. From a pub that seemed to love dogs it seems that is no longer the case. Unfortunately we will not be back due to the way were were "spoken to" like "schoolchildren"!! Terrible customer service! Luckily there are plenty of other places we can go slightly further afield.

29 Jan 2012 14:28