The Malt And Hops, Southbourne

I wont eat in here anymore, being diabetic, I just cant wait an hour for food, such a shame, I used to enjoy this place, most of the bar staff, except one male, are polite, but the service is terrible

31 Mar 2008 15:40

The Malt And Hops, Southbourne

I travel down from stroud once a month to stay with my girlfriend and have been coming here for years, the last 18 months it has gone down considerably, the food service (or lack of it due to time taken to serve it!) is the worst I have ever seen, several times we have had to wait 45 mins to an hour and a half, for aimple meal in a quietish pub, lunchtime, the toilets are filthy too, and a local told me there are people complaining all the time, come on landlord/landlady, get this pub back on track!

31 Mar 2008 15:38

The Malt And Hops, Southbourne

I have just retured from this pub and I am fuming. I ordered a small lunch for 3 at 1.17pm, the pub was empty other than a handful of people, somone ordere straight after me. 1.45 still no sign, I asked one of the to barman where the food was, he said its coming in a minute, 15 minutes later, I went to the kitchen door, and said again, this is not good enough, I was told it will be there within a few minutes, 15 minutes later still no sign, so i asked for a refund, at the same time, THE WRONG ORDER was delivered to my table and sent away as wrong, the other barman, who had been rude a year ago to me was rude again, gave me a refund,(wrong amount)i complained to the landlady, she said i ordered 20 minutes ago( a lie) and told me never to order food again in the pub, GREAT TREATMENT OF A REGULAR CUSTOMER!!!!!!!!!!! the other cowd who ordered after me at 1,20 got their combo for 2 (simple quick to cook) at 2.25! what does it take to get treated properly here!

21 Mar 2008 15:34