The Merchants Inn, Rugby

This pub was okay when I began going in a year ago. Now it is very boring and don't get me started on the staff! Most are ok, but theres one in particular who angers me, I think he is a manager? He usually wears a rugby top, and has lots of hair, he is very rude and ignorant, very unfriendly to his customers, he shouldn't work in a bar with his attitude, esp not being in charge of it. Also one in particular bar staff member talks about nothing but themselves and this person moans about the job everytime you see them, NOT what you want to hear on a weekend when you are trying to enjoy yourself! Whatever happened to "Hello, how are you?".
Beware of "Norman Bates" customer too, he is in every saturday night usually in a red or black tee shirt and is always alone, he looks around suspiciously and preys on women esp if they are in twos, he is weird!
All in all this pub has gone a bit downhill, needs better customer service from it's managers and the staff should be told not to moan about their job to customers.

25 Oct 2005 22:24