The Welcome Stranger, St Leonards on Sea

You may totally disagree with my last post if you like. The welcome stranger was a place I always stayed at when I visited the area for the past 15 years and it was always fine. You also may not believe for one minute that they didn't help me with the issues that happened during our stay, but they didn't.

The fact is your experience was very different to mine and everything I said was true, I have a right to tell the truth. Yes they turned up the heating and left blankets and they tried to sort things out but they failed miserably after telling them several times they did leave us cold. There was no apology, no offer of compensation or refund, it is just not good enough. I think the family who run the place are nice people but it is a business that they run and I paid good money and I expected to feel comfortable staying there.

'if you didn't like your stay there then you know what to do'

I do know what to do, I complained, nothing was done about it, so hence I wrote a review to warn others. I will make sure I don't stay there again, a travel lodge or premier inn is at least warm and competitively priced.

9 Jul 2012 12:38

The Welcome Stranger, St Leonards on Sea

Stayed there on the 18th February 2012 for one night. Had a problem with the heating being very low in our room (myself, partner and daughter in family room) which we told the management about and the said they would sort it out. The heating went off after that and they said they would boost it as it had been turned down because of the weather being milder. We then told them again when it failed to turn on and they said it had been sorted out as it was accidently turned off. We went out for the evening and came back the hallway and corriders were all warm, radiators on until we got into our room and it was freezing!!! It was too late to call them up again and I felt like I was being a pest. My daughter went to sleep and then told us in the morning she was cold all night because the wind was blowing on her face, she then showed me a hole in the wall which went straight through to the outside, I could fit my finger into it. We tried to laugh it off but we were really disappointed with the room, we had paid �65 for the night and it was very cold and not very nice, there was lots of hair on the floor in the bathroom, so much my daughter wouldn�t take a shower. Breakfast was not very good either, the coffee was awful, we had to change it to tea because it was undrinkable and the uht milk/cream was off. We left and I decided to complain to the management about the issues I had, a chap there I assumed was the manager, didn�t even apologise for the problems we had experienced and even told me the heating should have worked and he would look into it � as he took my key from me he just said �cheers� I am not fussy, I am not an idiot nor do I have unrealistic expectations about what constitutes value for money, but I would expect some form of working heating. So I would say if you are thinking about stopping at the welcome stranger inn, 55 Sedlescombe Road North, St. Leonards-on-Sea, East Sussex don�t bother, it isn�t a nice place to stay and the management don�t seem to care about their guests.

19 Feb 2012 22:13