Orange Tree, Richmond

Although I often pop into this pub for a drink or dinner or lunch, and have organised an office party here, I'm not sure if I'll be going back again after rudeness from inefficient, sloppy barman. He was reading the paper at the bar for a good couple of minutes, before serving someone who came to the bar after me, and when I told him this he took an aggressive, defensive approach, with a very insincere 'sorry'. If you don't like working with the public - do not work in a pub - plenty of other people would take your job! I was so annoyed at the service that I have written to the pub's managers and if they don't offer full apology I'll be writing to Young's directly. All these places say they want feedback - good or bad - so that's what I'm happy to give them.

12 May 2010 23:34