The Roebuck, Borough

Notice the last review was 9 months ago.....either the management has changed or we experienced a bad day......VERY bad day.....

Visited this pub a few weeks ago - 6 of us for Sunday lunch. half the lunches were served 45 minutes before the others ( somehow a party of 12's order had made its way in between our two orders being placed, although we placed our 2 orders within 3 minutes of each other). Spent the 2 hours there chasing our meal, being fobbed off with excuses and then dealing with rude staff who when we complained, seemed irritated that we were bothering them. Have since complained to the management via email to highlight these issues and received an equally uninterested and feeble response.( i had to chase them for this priviledge)

Food okay - but long long time since I have experienced such an appalling attitude to customer service.

Bet this review doesn't make it onto their website!

Stay away.......

10 Sep 2008 23:12