The Mount Pleasant Inn, Dawlish Warren

Good location and lovely food! I think the best in the area.

13 Aug 2008 12:34

The Boathouse Tavern and Grill, Dawlish Warren

I was disgusted by the service and food at this pub and the Dep manager was an arrogant pig to say the least!
We decided to have a family meal at the boat house during our weeks holiday last week.
Our meal came to over �90.00 I ordered the steak meal i asked the waiter for no peas or mushrooms and he complained that he would have to go to the kitchen himself to tell the chef!! when my meal came as i thought would happen their were peas and mushrooms on my plate! the steak was vile all dried out and just tasteless (like a cheap burger) My friend had the same meal and the mushrooms were boiled and the peas were tinned! i mean how hard is it to cook mushrooms and peas!! For my dessert i had chocolate fudge cake which again was just horrible it tasted like a cheap chocolate sponge!I had 1 small mouth full and decided that i was not going to eat it and wanted the chocolate fudge cake refunded so asked the waitress to take it back. she came back and said the manager would come and talk to me about it, a few minutes later an arrogant deputy manager came over and said that over half of the dessert had been consumed and he would not refund it! he said that he and the chef had tasted it and it was perfectly fine!!!! i was so insulted as i had only had a very small spoon full and sent it back and what ever happened to the customer always bieng right? i after explaining this to the fool got a refund on just the chocolate fudge cake! very poor customer service just a bunch of teenagers/very early twenties running the place who have no idea how to cook or to deal with customers!! I have worked in catering for the past ten years and was utterly shocked! I needless to say will never go there again! It such a shame as it is in an ideal location. I STRONGLY ADVISE PEOPLE DO NOT WASTE YOUR MONEY ON BELOW SUB STANDARD FOOD!!

13 Aug 2008 12:29