The Duck in the Pond, Harrow

Have now walked out of this pub three times in the last year due to the worst service I have seen anywhere other than high st sports shops. Rude, disinterested staff who refuse to look at customers or monitor a "queue" (which there always is if there are more than 5 drinlers in the pub - despite 3 staff being on!). I don't mind staff having personal conversations whilst serving me, even when they're swearing or talking about how they were "off their head", but not when they are having conversations INSTEAD of serving people.

A real shame as there are a good, mixed crowd in there - old / young, male / female, black /white. If this place gets hit by the "recession", it fully deserves it.

18 Jun 2009 21:10