The Well House Inn, Mugswell

Booked Sunday lunch for 6, phoned and asked to increase numbers to 8. Answer, No, we have no more space. When we arrived, with 8, there was loads of room; I moved three tables together in the empty conservatory. No one told us we had to order food at the bar, wasting time. The owner sat and watched as I went to the bar and had to ask for a tray for drinks for 8. When I said that a 30 mins wait for a burger meal was too long, he said, 'We're a pub not a restaurant.' Our food was tepid and served without cutlery initially. They seemed to take a pleasure in giving us difficulty, and I told the owner that as I own a wedding reception venue, and so work with caterers, the fact that 'we're a pub not a restaurant' does not mean giving such poor service. He had the grace to carry my tray of drinks when I pointed out that I have bone cancer; he dumped it on the table and didn't unload the drinks etc. We would never go back.

14 Nov 2010 17:08