Kings Head, Crouch End

Massive fail from the staff at the Kings Head tonight (06/12/2013). The most under served pint of Pilsner Urquell I have had in over ten years in London. The beer level was an inch and half from the top of the glass and well under the pint line. When I politely requested a top up (which would just be given automatically in any good pub), the bar maid pulled a face at me and started an argument as did two bar managers soon afterwards. After the second bar manager came out and claimed it was a 'legal requirement' to serve the pint in this way and it was an 'oversized' glass, I pointed out that I never seen a pint of Pilsener Urquell served in this way in London recently and I drink it regularly, and you can use that argument if the beer head reaches the top of the glass, which it completely didn't it was over an inch of air - so if it was such a legal requirement it should be happening more often no? Fell on deaf ears.

I won't be going back, they have a good selection of beers, but the staff don't know how to treat and serve beer, or their customers. They'd rather have a massive dispute with a customer than just top up a beer.

7 Dec 2013 01:18