The Silver Cross, Whitehall

My wife and I visited this pub whilst on a weekend theatre break to celebrate our 30th anniversary during the New Year.The Bar staff (3 guys) appeared to be all Aussies?Seemed to be compitent enough and fairly good at what they were doing. The place was full of tourists/visitors for the New Year celebrations and the food service was VERY slow,however i was pre-warned that it could take 45 mins to 1 hour,which i accepted.Whilst we sat waiting we observed parties getting the wrong or incomplete order, no order until prompted on 1 instance a German guy tried at least 4 times diring our 2 hour visit and still had not been served when we left. My wife had ordered a grilled Salmon salad and found the salmon to be "CRISP" as it had been overcooked!? When we were asked if we enjoyed our meal we stated our displeasure and were told it was due to "extenuating circumstances" WHAT? They were being asked to provide a service they were employed to do! I said to the waiter to look around and see the amount of food that was being left on peoples plates.Surely an easy indication for any Cook/Chef that it is not upto standard?Perhaps your Mayor Ken should pay a visit and see what sort of message this puts out to visitors to our Capital City and country instead of paying a company 2million to come up with the name of his new offices, "City Hall" or am i misinformed??

2 Jan 2007 12:56