Terraces, Brighton

Greatly disappointed by the lack of professionalism shown by the management team in responding to a request to reserve part of the venue for a private function for 50 people. Positive hints that it should be no problem were coupled with broken promises to return calls, alleged absences when calling them, reluctance to respond to emails, constant need for the Assistant to refer to the Manager. Upshot was they were negotiating with another (larger) party and intended to use our enquiry as a backstop if the other one fell through. As it was the other party did book and so two weeks after our original enquiry and within an hour of having phoned reminding them their earlier promise to email back hadn't been received they replied advising us they couldn't now take our booking. This information was obviously known when I called but they didn't have the 'bottle' to tell me on the phone. I'd advise others to think twice about planning an event at this venue. If this is the hassle it takes to get in can you imagine the way they might respond should you have any difficulties on the night? Shame really for it is in an excellent location. What a pity the management team demonstrate so clearly that to them, the phrase customer service (or even client relations) is an oxymoron. Anybody else what 50 singles (mixed) for drinks and food on Saturday 19th November?

3 Nov 2005 14:12