The Gander, West Sutton

I went to The Gander Inn in Gander Green Lane in Sutton for a quick, quiet drink and a bite to eat after delivering mayoral election leaflets . I was greeted by two rude bar staff, including one named James. They were rude only because I wanted a receipt. For that he tried to get me to leave, and that's in spite of having already bought a round of drinks (and shortly afterwards some food). So this is a pub to avoid.

If someone buys food or drinks with Apple Pay or a contactless card, they should be politely offered a receipt without argument as proof of purchase (not giving a receipt leaves the customer with no record of what was purchased. Apple Pay only details the cost and not the items bought).

Before I could ask for a receipt for my food order he raised his voice, and instead of politely giving me a receipt he refused to complete my food order. He was argumentatively rude, and even pointlessly suggested that I would accuse him of overcharging me when he presented the card payment terminal. I would not have done when there was no reason to. I just wanted my food and to sit down to have a quiet drink. #bad_service

14 Mar 2016 09:23