The Brewmaster, Leicester Square

This is a long review, so as a summary;
- unprofessional, lazy and rude staff
- bad food
- ruined my day

Would never go back here. As a student I came here for lunch with a friend as a treat, it was reasonably priced and seemed nice on the inside. We sat down and ordered a few drinks. We asked for baileys and hot chocolate and mulled wine, both of which were advertised on the menu and outside, they refused to give us these on the pretence that the manager "couldn't be bothered to make either right now" we then decided on food. For starters we shared olives, bread with balsamic vinegar and prawns. They all were ok, although the sauces which came with the prawns look like they had just come out supermarket. My friend wanted the steak(with chips, onion rings, tomatoes and a fried mushroom) I asked for the bangers and cheesy mash(with onion gravy, in a large Yorkshire pudding and with peas). When ordering I asked if we could replace my friends mushroom with something else, the cheerless, impolite waitress said that we probably couldn't get anything else and it just wouldn't come with the mushroom - this attitude did not impress me, as a waitress myself I know that you at least ask the chef. The "rare" steak came well done, the rest of my friend's meal was cold and mediocre, with no extras and no mushroom. My meal also came cold, the Yorkshire pudding was stale and burnt, the peas were overcooked and the onion gravy had no onions! I have never complained about a meal before, I normally just get on with it, but I could not even eat this meal. I complained, the Manager was very grumpy, but he came, took my meal and asked if I wanted a refund or a new meal, I asked for the refund. He gave me my refund and as he was leaving our table he mentioned loudly that I should have told him when he came round and asked about food(about 30seconds after we'd been given it). I found this extremely unprofessional, rude and quite embarrassing. We stayed for more drinks and as I walked out of the bar with my friend I looked round and saw the manager mouthing "tw*t" at me. I had not been rude or out of order at all during this visit. I went back in and told him what I thought about him to which he looked very bashful. This was a terrible pub and I would not recommend it.

They also asked us to pay upfront rather than after the meal, I found this rather strange. Also they did not bring condiments OR cutlery to our table, which they did to other tables.

3 Dec 2010 16:16