The Sun Inn, Bredgar

Cold/tough inedible food, poor customer service, surly and unhelpful management.

We have just had the unfortunate experience of eating at the Sun Inn, the meal started with promise when the starters arrived and where very satisfactory. Unfortunately, the rest of the meal and the service did not continue in the same way. The tomato ketchup for the children did not materialise until they had nearly finished their meal, and only when we requested it for the third time.

After the first course the empty plates remained on the table for 10 minutes with no staff in site even though we where the only party in the restaurant. The main course arrived, of the five meals two had to be sent back because they where cold and when we started eating the roast meat (beef and turkey) was extremely tough. The boiled potatoes had a very unpleasant consistency and taste. The salmon was fine but the white wine sauce was nonexistent and the new potatoes were the same inedible ones that were served with the roast meat. In all, the meal was so unpalatable that we decided to complain and not brave the deserts for fear of further disappointment.

Upon airing our views regarding the inferior food and service we requested that the bill be adjusted to reflect this, we were met by a very unapologetic manager who basically told us that he did not care as he thought that the food was up to his standards and would not agree to any kind of reduction.

Clearly, his regards for his customers is as low as his establishments culinary standards. My father, who paid for the bill, summed up perfectly the �Sun Inn Experience� as�..�a waste of a hundred pounds!�

23 Jan 2011 14:34