The Pheasant, Harlington

I visited this pub to have some dinner as I was meeting my parents who stayed over night at a nearby hotel. Instead of dining in the hotel, we decided to try a local pub for a more cosy meal. From the moment we arrived, we had to wait to be seated. But after ordering only a main meal, we were left waiting for over 1 hour for the meal to arrive. After complaining several times, I discussed with the manager who told me that because we only ordered a main meal we had to wait longer!! Also no one else seemed to be complaining so he didn't understand why I was upset for waiting over 1 hour to receive our meal. When it eventually arrived, one of the meals (duck) was served cold, so it had to be removed and reheated. The other dishes were not great either. The evening and meal was ruined and we lost our appetite. I would never go back to this pub again for the rude service, the ignorance to the customer and lack of decent cooking.

19 Feb 2009 23:34