The Strutton Arms, Westminster

I highly recommend you look for another place to have a drink or meal.
I've been to this pub to drink a pint with some friends, then we decided to order some food and I have never been treated the way I've been treated in this place.
As I've ordered a pasta and tomato dish I thought if i didn't want any cheese in my pasta i should double check and make clear to whoever was going to bring my order that i didn't want any addition to my order, so i went to talk to the first employee that didn't seem busy and asked him if it was possible to avoid this.
He replied that there would probably be some cheese and some white sauce and there's nothing i could do about it now (i had just paid); i showed him the menu on which it was written "tomato pasta" and asked him if he could tell the cook not to add cheese since it was not mentionned on the menu, he sent me back to my sit with the ruddest and aggressive manners, so I asked to make a complaint. He proudly showed me his badge on which "MANAGER" was written and asked me to make my complaint now...
i decided i'd better make it online.
He then followed me to my table, sat down on an empty sit and told me I should have read the menu better, i asked him to leave me and my friends alone as he was really rude and aggressive and he was sat on my friend's sit and she was coming back from the bathroom; he didn't leave and insisted that i had not read the menu properly and that he had never been rude. a few minutes later my friend's orders arrived and mine as well, brought by the manager, smiling with the most suspicious and unfriendly way, as if he would get any satisfaction seeing me eating what he was bringing to me. my friends suggested i avoid eating wathever this man was bringing me with this more than scary smile and I didn't get to eat what I had paid for...

25 Sep 2010 15:39