The Plough, Coldharbour

Taking an hour to cook a burger is not acceptable. Neither is hysterically shouting at your customers.

Both of these statements are true whether you are in Frankie and Benny's (soemwhere I have never actually been to) or the Fat Duck.

Your increasingly hysterical ranting about events you were clearly not there to witness would indicate that you are infact the lady in question - or at least related.

19 May 2010 17:20

The Plough, Coldharbour

I have never bothered to write a review of a pub or restaurant before but felt compelled to do so after such a horrendus experience this weekend at The Plough Inn.
There is such a long list of problems with this place I cant begin to list them all here. However the main bone of contention was that after my firends ordered burgers at 1315 we realised that we were going to be cutting it fine for time (we needed to leave by 1400). So at 1330 one of my friends asked how long the food would be (so that we could get an idea and possibly just ask to take it away). This was greeted with 'It will be at least 20 minutes'. This would have been fine but for the tone of voice, and the fact that 35 minutes to cook a burger is a pretty long time. At1350 we asked again how long the burgers would be the answer this time varied between 'they will be at least 20 minutes' and 'they are cooking they are cooking'. We then asked either for our money back or to take the burgers with us - I kind of thought that if they had been cooking for 40 minutes they were probably done - I was met with a slightly hysterical woman shouting 'What sort of person are you?' 'They are cooking I wont give you your money back' and 'I have met people like you before'. According to a member of staff at the pub she had been drinking heavily the night before - so I am putting the hysterical reaction down to a bad hangover. The horrible atmosphere down to her, but the fact that after 45 minutes the kitchen was unable to produce a burger is just ridiculous. Avoid this place at all costs.

18 May 2010 10:04