Black Horse, Pluckley

I had family from Spain and other parts of the UK staying , so 3 couples walked to this pub on a Saturday evening for a quick drink. One of my family does not drink and ordered a milky coffee (latte) and the bar staff gave her just a normal coffee. When she asked for more of a milky type coffee the landlord took over, Paul and said he would make it. He then turned to my family member and said "Stop starring at me" in a hustile tone which my family member replied "Sorry did not realise I was". He then stated that the coffee machine was broken so no coffee. So ended up with a coke instead. However, not 10 mins later the coffee machine was being used to make a coffee for another customer. The landlord was really rude and my family member was not a young cocky person but someone who is in their 60s. Agree with the comments on Sarah being a Snow Queen or could even be a fish wife the way she barks orders to staff and customers. The turn over in staff at this place is at quite a high level and it is no wonder. I am also sick of having my drink touched and saying "Shall I get you another one" even before you have finished your drink. Sarah needs to stop doing this. Well that is the last time for me and I shall not give it another chance, let alone a second glance. It is not people having gribes it is in fact the way you are treated. It is really appalling. For the passing Sunday trade, please don't be put off give it a try but villagers who would and could use the pub more frequently don't. Ask yourself why. This is the only local pub I know with no locals. We all can't be wrong.

17 Jul 2011 17:53

The Mundy Bois, Pluckley

Great little local. Sunday Lunch is lovely. All the food I have had at this pub has been good. I especially like the homemade beans with poached egg on toast. Well worth a try. I am not a beer drinker - Gin and Tonic for my sins but loved the Brandy and Lovage during the Christmas Period. However, my husband does tell me that all the beers he has tried has been very good.

I have always felt very welcome by Donna and Dave - keep the good work going!

7 Jan 2011 15:07

Black Horse, Pluckley

I agree with the last two comments. This pub has had a chequered history. I had high hopes for this pub and indeed it seemed that Paul and Sarah were going to give it their best shot. Unfortunately, the problem seems to be Paul and Sarah! Prehaps they are not landlord material? I have decided not to frequent this pub anymore, with no atmosphere, cold, serving food to only who they consider desirable - it won't be missed.

It is a shame, I love the building and really wanted it to work, afterall it should be the heart of the village.

7 Jan 2011 15:00