The Swan Tavern, West Wimbledon

Other people we know have gone to this pub and really liked it, but the staff managed to put us off in a matter of seconds.

We had a voucher for 2 meals and 2 drinks, a great deal by any standard. We went on the last day of validity but when we went to use it, the women behind the bar simply said "It's not valid" sharply, with no further clarification. When my girlfriend tried to find out why, she was told just as sharply that as "Sunday's a different menu, so it's not valid".

To be fair the voucher said that the offer could be withdrawn at any time, but I'm not sure why they didn't just have it expire the day before rather than have it "valid" on a day that they wouldn't honour. To be honest, we might have stayed if the staff hadn't so damn rude about it. After how we were treated however, we sure as hell weren't going to be handing over any money to them.

It might have been a staff member having a bad day, who knows, but we're sure as hell not going to be back again to find out.

1 Nov 2009 19:50