Black Boy, Shinfield

Very poor experience. We booked a table for lunch with my 81 year old mother and 18 year old son. Very curt rude service by the waitress. We were not made to feel welcome.
The potatoes were not delivered with the salmon and we were told that they were under the fish. They were not.
When I informed the waitress that the potatoes were not there, she made no apology, huffed and just walked off. When they arrived they were not fully cooked so we sent them back. Still no apology and felt as if we were the inconvenience.
At the end I asked to see the manager. A man came who informed me he was the owner. I explained our experience to him and asked if he felt like adjusting our bill. He argued with us that in his opinion the potatoes were cooked, then took the bill and screwed it up in his hand and said that 'he would respect our decision not to come to his pub again'

My 81 year old mother was very upset to have been treated this way. We have been coming to this pub for many years celebrating large and small family occasions.

24 Mar 2016 09:53