The Three Willows, Birchanger

This once superb pub restaurant is now under new management. BEWARE...on deciding to go and try out the new menu after seeing the advertising, we booked for 7pm as we were used to this restaurant being busy and in demand. We arrived at 6.50pm and sat down. We tried to order a jacket potato for a younger member of the family and were informed that these we not done for dinner service (fair enough), but then when another member ordered the steak and ale pie they were offered a jacket potato instead of chips...this seems totally illogical and bad customer service...never the less the order went in for soup, a burger and steak and ale pie at 6.55pm, After waiting for an hour and being ignored by the waiting staff we had had more than enough especially seeing other tables that came in after us being served. On raising the issue with the manager at the bar there was no apology or any offer of recompense just a statement that they would have to tell the kitchen not to do our food.... I find it astounding that they felt it was an acceptable amount of time for such basic dishes! We will not be returning or recommending to any family and friends to go there to eat any longer....a very sad outcome for a once brilliant restaurant

8 Sep 2012 23:01