Stonemasons, Ilminster

The service and food here were appalling. It is all precooked and frozen, so you know not to expect a gourmet meal. HOWEVER.....After having chosen a vegetarian meal for one of our party we were told, only after we'd finished our starters, that it was not available - the subsequent two choices weren't available either. When the fourth choice arrived it was frozen solid in the centre. This was then taken away and no other food was offered, so only 5 out of our party of six actually ate that night.
We were informed by an off duty manager that the menu was changing the following Tuesday and that, as a result, many things that were shown on the menu were no longer available. Apparently the staff were supposed to be telling customers this - but they weren't.
We were offered a number of incentives to stay/return - including money off any subsequent visit, free desserts etc. However, our evening having been entirely ruined (it was supposed to be a treat!), we left after eating our main courses and having been given a full refund as all the food was both luke warm and of very poor quality.
Nobody in our party is ever likely to visit one of these establishments again since there is no substitute for freshly cooked produce as prepared by a properly qualified chef.
On the evening we were there we were surrounded by dissatisfied customers who were all fed up with waiting only to be served less than mediocre fare.

13 May 2009 13:50