The Black Lion, Hammersmith

I've made very positive reviews here in the past but now I'm inclined to retract them.

The manager at the Black Lion is rude and desperately lacks any customer service skills.

Most of the staff are great and, as a local, I get along with them really well.

However, there are some exceptions and they ruin this pub!!! For example, my friend was in there on the weekend and asked the tall blonde girl (behind the bar) who works there occasionally for a coffee and a bowl of chips. He was told they dont do hot drinks (the espresso machine was right behind her). There are several more specific incidents that occured recently, I'm not going to list them all.

The weekend before Easter was one of the first summery weekends and the Lion was full. But the wait times at the bar were simply pathetic! All down to a lack of staff behind the bar ... that stinks of poor management!

If you guys read this ... pick up your game otherwise you'll lose all your customers to the Ship.

2 Apr 2007 14:37

The Black Lion, Hammersmith

Great Pub! Nothing bad to say ...

Friendly staff, great food, great atmosphere, trivia night Sundays, movie night Mondays and live gig Thursdays ...

Huge beer garden and a much, much better place than it's neighbour - The Old Ship!

12 Mar 2007 16:12

The Sun Inn, Barnes

Fantastic pub, shame about the rubbish service.

I do love this place and really is a great shame. Sundays tend to be their busiest day and you can wait over an hour for a meal ... only to be served by a very overweight waitress wearing clothes several sizes too small for her! It's enough to put you off your long overdue roast!

That said, they have just gone through a beer and food revamp and have some fabulous beers on tap!!

I'll say it again ... terrible shame about the poor service!

12 Mar 2007 16:08