All Bar One, Windsor

Very slow and un-engaged staff (is a smile and eye contact too much to ask for?) and bonkers policy in the daytime at the weekends of not serving you at the bar and asking you at the bar to go back out to your table outside and wait to be served by the staff outside (after waiting 15mins with no acknowledgment I had given up). Once you finally get your drink it is quite a nice place to be but they really seem not to care at all about customer service. Food is not bad for a town centre pub and comes almost as fast as the drinks.

27 Jun 2011 17:57

Browns, Windsor

Nice location but shockingly badly organised esp on the weekends. The bar staff are competent and working extremely hard but because they are making cocktails and also serving the restaurant it took around 15mins queueing at the bar to get a (very expensive) drink on a Friday night which just isn't good enough. If they just separated the bar staff and bar into cocktails or not - most of people queuing could be dealt with quickly. Too frustrating to go back to.

27 Jun 2011 17:51

The Alma, Windsor

Proper backstreet local pub with decent pub food and the best beer garden in Windsor for the summer. Good relaxed atmosphere and decent buzz at the weekends. Wish there were more pubs like this.

27 Jun 2011 17:43

The Cross Keys, Chelsea

The pub is ok, the staff were friendly but for a Sunday lunch I was given the smallest fillet of fish I have ever had as a 'main' course - it was no bigger than a cigarette packet and about half as thick, (the rest of the party just burst out laughing when it was served as it looked so small) - this portion of sea bass was �17.50 and was ridiculously small . I very politely complained and asked for a larger or another piece but was told brusquely by the restaurant manager/maitre D that 'fish was expensive and that is the portion that we serve' and that was the end of the matter. It was not good value and it was not well handled.
In the spirit of balance the waiting staff were very good and friendly and the portions for the roast meals seemed to be huge.

27 Jun 2011 17:30