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The Pump House, Hotwells - pub details

Address: Merchants Road, Hotwells, Bristol, Bristol, BS8 4PZ [map] [gmap]

Tel: 0871 951 1000 (ref 3632) - calls cost 10p per minute plus network extras

Nearest train stations Clifton Down (1.1 miles), Bedminster (1.3 miles), Parson Street (1.4 miles)

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> Current user rating: 5.6/10 (rated by 17 users)
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other pubs nearby:

Merchants Arms, Hotwells (0.0 miles), Bear Inn, Bristol (0.0 miles), Spring Gardens, Hotwells (0.1 miles), Rose of Denmark, Bristol (0.1 miles), Adam and Eve, Bristol (0.2 miles) - see more nearby pubs

 

user reviews of the Pump House, Hotwells

please note - reviews on this site are purely the opinion of site visitors, so don't take them too seriously.

5 most recent reviews of 26 shown - see all reviews

TERRIBLE CUSTOMER SERVICE!! ALE DRINKERS AVOID. We stopped by for a quick pint or two. Hmm, I thought fairly interesting choice of ale: Butcombe, Otter, Tribute and Gloucester Gold. tried a pint of the latter which unfortunately was cloudy and slightly sour. Upon returning the pint, the sympathetic bar lady needed to draw attention to her 'superior', who came over. The attitude from this gentlemen and also from someone I believe was called 'Steve' (the manager?) was that it is supposed to be cloudy but if 'he wants to change it then we canl'. I tried to point out that, aside from a few 'wheat beers' real ale is in fact NOT supposed to be served cloudy and a thus fawlty towersesque conversation ensued where this particular Basil would not back down on his argument that Tribute and other ales are supposed to be cloudy. Please do not argue with your customers, when the product your are serving is substandard - would you do the same thing if it was food? Again, an example of a pub, just by being in an 'attractive' location, making bugger all effort in terms of quality of produce or customer service. Oh, and the subsequent pint of Butcombe was flat, but of course, I did not return this one, as it is probably supposed to be served flat, and at possibly at room temperature well. Will not be returning to this one!
Dandillus - 7 Oct 2012 14:38
As the reviews below have adequately covered off the main drinking part of the pub, I will restrict myself to a few notes about the upstairs restaurant –

It’s a fairly small room compared with the expansive downstairs, and has a contemporary, open feel to it. It isn’t a complete separate floor, but rather a mezzanine type meaning that the row of tables along the front overlooks the pub below. The flooring is all wooden boards and the walls a mixture of fresh white plasterwork and old exposed brickwork. Various art was dotted around the walls, all of it for sale, although with some of the prices being the best part of £4,000 it’s unlikely to be a spur of the moment purchase. A small glass atrium in the roof let in some natural light, but also unfortunately some water when it started pouring down.

Food is firmly in the “gastro-pub” territory with renowned local chef Toby Gritten at the helm. We enjoyed what we had, and would happily return, but, and it’s a big but, a three course meal for two and a bottle of wine cost us over £100, so if you’re expecting some basic pub grub, this isn’t the place for you. To be fair though, there were a couple of choices available from each course as part of a “three courses for £20” deal.

It was full to capacity on a recent Saturday evening visit, so clearly they’re doing something right, but this is of course very much a top end restaurant in all but name.
Blackthorn - 5 Jun 2012 15:22
Horrible! Horrible! Horrible! Unfortunately, a friend chose this place for her birthday do. If we had come to this place any other time we would have turned right around and left. As we drank our £4.15 beers, we saw at least 2 groups of people walk in, look at the menu and leave - one of them got to the bar and then left. The group that made it to the bar probably found out that they charge you 50p for using a card - not a credit card, mind you - a debit card, which IS CASH. Almost everyone in our group ordered chips because that was the one item that wasn't ridiculously over-priced. And they didn't even bring sauces out. If this place is so posh and upper crust, I expect the chef's own mayonnaise or some other interesting sauce, but no. We ordered the £7.50 Ploughman's - the cheese one, because to have a slice of ham is £8.50. The Ploughman's was basic and small - nothing special and nothing that justifies the extra money. We were still hungry after, so we ordered chips. I'm willing to pay a lot of money for an exceptional meal and have done on many occasions. This is the kind of a--hole restaurant where they count on people not objecting to being royally screwed. It's a beautiful location and the waitstaff are very nice, but that's not enough to keep me from advising that you run away!
Nailbunny - 19 Jun 2011 17:27
Visited for the first time yesterday, before going to the football at Ashton Gate. Very pleasant pub, with an excellent location. One can imagine sitting outside on the raised terrace watching the world pass way on the waterway.

Staff are very friendly and efficient and the butcombe, gem and tribute were all in excellent menu. The food looked very nice, will return on my next visit to Bristo.
gife - 29 Dec 2010 16:03
Large pub with a good location on the edge of the harbour. There’s a few outside tables and these quickly fill up on a sunny afternoon. We found it a bit noisy outside though with lots of kids running around, so retreated in doors to some of the comfy sofa’s in the window.

The pub was done up a few years ago, and to my mind it’s lost some of it’s character. It used to have quite a cosy feeling with carpeted floors, but now it’s all red tiles and somewhat harsher. That said, it’s a decent enough place, the staff were friendly and helpful and the background jazz music created a relaxing ambience. They’ve tried to move it more upmarket with an upstairs restaurant doing some quite unusual dishes. If they’re going to succeed with their upmarket approach though, they need to concentrate on the basics – Mrs. Blackthorn reported that of the three cubicles in the ladies, one was flooded, one was blocked and the other had a broken seat. Not good.

Beers on this occasion were Doom Bar, Butcombe and Tribute. The only cider was Symonds Founders Reserve.
Blackthorn - 26 Apr 2010 10:13

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